Metaverse joins remote work as key employment trend

 Metaverse joins remote work as key employment trend

Hybrid onsite and remote work will become more common in the future as it delivers more flexibility and improves productivity, while the metaverse is another tool to support an interactive workplace, according to consulting and tech firms.

“Thai organisations have already adopted a hybrid working model,” said Pirata Phakdeesattayaphong, consulting partner at consultancy PwC Thailand.

“This model not only helps reduce congestion in the workplace by 25%-50%, but also enables businesses to continue operating despite being affected by Covid-19.”

Some bank departments, such as risk management, can now fully work from home, while call centre teams may need to work onsite, she said.

A global PwC survey shows 57% of the respondents indicated their organisation performed better against workforce performance and productivity targets over the past 12 months, she said.

Only 4% of respondents said their company performed significantly worse in the past year.

The results were drawn from PwC’s “Future of Work and Skills Survey”, which gathered the views of almost 4,000 business and human resources leaders from 26 countries on current workforce challenges and the future of work.

These flexible work conditions meet the needs and behaviours of employees, especially those in Gen Y, who make up the majority of the workforce in many organisations today, Ms Pirata said.

It is crucial to have a transparent performance review system that is based on high levels of trust between workers and their direct supervisors, she said.

“Supervisors must also change their mindset from finding fault to being more supportive and giving advice when there are hiccups in the work process to ensure that results meet the goals of the organisation,” said Ms Pirata.

Employees need to be open-minded and embrace new technologies that help make a smooth transition to new ways of working, she said.

Sutas Kongdumrongkiat, chief executive of NTT Thailand, the local operating unit of the Japan-based technology firm, said the workplace in the future will be a new “hybrid” workplace, where communication technology plays an important role in a secured co-working environment.

Organisations in a new era need to plan effectively to cope with the rapid changes with a focus on the company’s goal to be achieved in the future as a priority.

In a new normal working lifestyle, remote meetings are important and they’re changing companies’ meetings to become smaller and more private but this requires well-equipped facilities and a well-managed room reservation system, Mr Sutas added.

Meanwhile, global tech giant Dell Technologies indicated the pandemic has been driving many companies worldwide to adapt digitally to navigate a rapidly changing world and engage more in hybrid work.

According to Dell’s “Remote Work Readiness” report, successful hybrid work requires intentional and empathetic leadership to steer the organisation in the right direction.

This involves a thoughtful approach to hybrid work that allows employees to work effectively and efficiently as well as the deliberate direction of resources towards building culture and preserving learning, development and innovation, the report said.

Meanwhile, latest research by global computer maker Lenovo shows 44% of employees are willing to work in the metaverse and believe that it can deliver benefits to the workplace.

It surveyed more than 7,500 working adults across the US, the UK, Brazil, Singapore, China and Japan in November last year.

In the future, the metaverse will be a highly immersive extension of the physical world, with its rich user interface, the research indicates.

At the enterprise level, this opens up possibilities for businesses to create a more viable, interactive workplace.

However, 43% of respondents believe their employers do not, or probably do not have the knowledge or expertise to enable them to work in the metaverse of the future.

“The metaverse presents businesses with new opportunities but also more complex technological challenges, such as the need for more computing power, better integrated hardware, and simpler and more flexible IT solutions,” said Ken Wong, president of Lenovo solutions and services group.

Suchit Leesa-nguansuk

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